Interdiscount - Division der Coop Genossenschaft
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horrible experience with interdiscount/fust
UPDATE: 1 week has already passed since I was promised for a refund and nothing happened!! I have ordered a freezer on Nov 13 from Interdiscount and it arrived damaged. I then requested a prompt exchange of the product on Nov 25, to which I was notified on Nov 28 of a pickup and new delivery. Two days later, I realised that the courier was only coming for a pickup not a new delivery. I waited for several days and then called interdiscount requesting a refund instead of an exchange. I was informed that the matter is handled by fust. I called fust and informed them of my intent several times over a week. From then until now, I have called both companies more than 10 times from my number and my husband's clearly stating that we need a refund and everytime we get a promise that the refund is on the way. For almost two months I have been suffering from nonprofessional communication and inefficient handling of my requests. I can clearly say that this is the worst customer experience I had and ever heard of. After several attempts, one employee told me that the problem is that I didnt send an email requesting a refund and that they only have my very early email of Nov 25 requesting an exchange. I will not let it go with my rights no matter what it takes. I need my refund promptly or else I will share my experience on every relevant platform!