Thomas Cook Airlines
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Cheap there are reasons why!
Cheap there are reasons why!! Took a flight in 2017 and I had reason to complain. This was due to poor cabin staff. TCA gave me a £100 voucher. I used this to book a flight to Madeira in May 2019. I had booked accommodation and preflight hotel, then a few weeks ago TCA emailed me to tell me the flight is cancelled. Looking at the booking system it seem TCA has decided to stop flying to Medeira altogether!! I got the refund from TCA but they dont want to refund my £100 voucher, nor offer any compensation for the non refundable hotel stay I have booked. Trying to communicate with TCA customer relations is like pulling teeth. They don’t read emails I send them or don’t understand them. If I were you, based on having issues with 100% of my dealing with this airline, I would not use them again, which makes the £100 voucher irrelevant!!!