Weex
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Account Restrictions and Immediate Withdrawal Request
Uid no: 1843633122 Dear WEEX CEO, Senior Management, Legal, Compliance and Risk Control Teams, I am writing regarding the continued restrictions on my account and my inability to withdraw my remaining funds. Please ensure that this email and my complete case history are forwarded directly to WEEX’s CEO, senior management, Legal Department, senior Compliance officers, and the Risk Control Specialist responsible for decisions concerning my account. I have been trying to resolve this matter for an extended period. Throughout this process, I have cooperated with WEEX and provided the requested information, explanations, KYC-related clarifications, and details regarding my trading activity. Despite my cooperation, my account remains restricted, and I have not received a sufficiently detailed explanation supported by specific evidence. My request is straightforward: Allow me to withdraw my entire remaining account balance without further restrictions or unnecessary delays. Once the withdrawal is completed, WEEX may permanently close my account. I do not wish to continue trading on WEEX. If WEEX maintains that it has the right to restrict my account or prevent the withdrawal of my funds, I require a substantive written response identifying: * The specific transactions or activities considered problematic; * The exact conduct allegedly committed by me; * The contractual provisions or trading rules allegedly violated; * The transaction-level evidence supporting these allegations; * The legal and contractual basis for continuing to restrict my funds. I am not requesting WEEX’s confidential algorithms or proprietary risk-control methodology. I am requesting a clear, factual, and contractually supported explanation for why I am being prevented from accessing my own funds. I have repeatedly requested that my case be reviewed by an authorized decision-maker rather than receiving generic or repetitive customer-service responses. I expect this matter to be addressed directly by WEEX’s senior management, Legal, Compliance, and Risk Control departments. If this matter remains unresolved, I will pursue the formal legal and dispute-resolution procedures available to me and preserve all correspondence, screenshots, transaction records, and supporting documentation as evidence. I have an audience of approximately 348,000 followers on X, and I intend to ensure that any public discussion of this matter is supported by documented facts and the exchange’s own written communications. My objective is not to create unnecessary conflict. I would prefer to resolve this matter directly, professionally, and without further escalation. However, I cannot accept indefinite restrictions on my funds without a transparent and substantiated explanation. My final request remains unchanged: Release my entire remaining account balance, allow me to withdraw my funds, and permanently close my account afterward. If WEEX refuses this request, please provide a clear written explanation identifying the factual, contractual, and legal grounds for that refusal. Please confirm that this email has been forwarded to the responsible Risk Control Specialist, Legal Department, senior Compliance officers, and executive management. I am requesting a substantive response from an authorized decision-maker, not another generic customer-service template. I look forward to your prompt response and a fair resolution.