Anaconda Stores
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Purchased a Columbia Women's…
Purchased a Columbia Women's Evapouration Jacket from Anaconda which deteriorated after a couple years of use. It came with a limited lift time warranty so I contacted Columbia to find out how I get this assessed as the interior of the jacket just fell apart. For a $200+ jacket this wasn’t good enough. Columbia said to send it in either fire y or (preferably) through the store I purchased from. I took the jacket and invoice to Anadonda Frankston and straight away I was treated by the store manager as though I had miss used the jacket (have you washed it as per instructions - yes, if you’ve worn make up they won’t cover warranty, I don’t wear make up, especially on the back of my neck????). Then instead of sending the garment to Columbia as we had discussed, they decided they would hold onto my jacket for a week and do their own ‘assessment’ saying the damage was from make up (noting again I don’t wear make up and there is absolutely no stains on the jacket). I know they just couldn’t be bothered sending the jacket back….seriously poor communication and poor customer service. Do yourself a favour and go to Kathmandu where they actually care about their products and the customer