Lebara Mobile (FR)
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Customer Service have no technical support capability !
Poor customer service and technical support ... Called and online chat multiple times but none of the 3 or 4 customer service reps (probably 1st line support) knew anything about 4G (VoLTE) Calling. My phone Samsung A55 5G has both WiFi calling and 4G Calling available as per the Vodafone website, but Lebara haven't enabled 4G Calling on my sim. Why it is not enabled by default I don't know, but Lebara online help suggests that they have to activate the service on the sim/line !!!! In the end all they could do was raise a complaint reference CAS-2113907-W5P6Q7 to their higher technical support team as the rep put it. From past experience, I do not hold out any hope they will resolve this. I know my phone does work as both functions are enabled on the 2nd sim in the phone from O2. 21/01/2025 - yet another problem with Lebara Customer services. They ported my old number from O2 to Lebara this morning and I have been left with nobody being able to call me. Callers are being told to leave a voicemail with O2 as user is not available. I cannot get anybody at Lebara to resolve the issue.