Electric Rider
View company profile →
I ordered a specific bike
I ordered a specific bike, the order confirmation when received was wrong (I asked for a male bike the order said female) that was amended. I Used the link for the amended order to confirm the order and pay and put in my credit card number. I received confirmation that the bike would be delivered and later received an email saying that they had made a mistake and the cost would be "just a few hundred pound more" and an email stating that the order had been cancelled for unforeseen reasons. I had assumed that they had the bike ordered in stock - they did not. The "few hundred pounds more" (actually almost £400!!) included a "£100" discount but was still a lot more than I am prepared to spend. A catalogue of errors on their part (although they also blamed the third party supplier about whose existence I was unaware) and a lot of wasted time on mine not to mention my disappointment. The reply given by Electric Rider is incorrect - they did not offer £190 discount they offered £100. They may have lodged a request to cancel the payment from my credit card company but the debit is still shown as pending on my account (as at 29/05) and so the credit available to purchase from another source is reduced by the agreed sale price of £2170. They have now written "We are not selling you another eBike, nor requesting you purchase from us" which does not (in my opinion) show any attempt at good customer relations. I would strongly recommend not using this company.