Travelocity
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Thank God we booked through Travelocity
I’ve used Travelocity since their early days on the internet and always found them as my perfect first stop and many times I completed the booking with them. A few times, there were minor irritations when I had trouble dealing with an actual carrier who told me that I needed to approach Travelocity instead of them. However I just had an experience that has me thanking my lucky stars I booked through Travelocity: we booked Air Canada flights for a trip of a lifetime we have coming up in July. Almost immediately we realized that we had made a minor mistake in the reservation. We started calling Air Canada immediately the night we booked and tried several other times. We had several phone calls where we had been on hold for two hours (I kid you not!!) and still never made it through to the airline. We tried using their chat system which was only monitored by a bot that did not ever answer the question or give us the opportunity to proceed farther and eventually get a human. We were extremely frustrated!!! Last night, we decided to try talking to Travelocity to see if they could reach out to Eric Canada. Within two minutes we were speaking with a live human, albeit with a very thick accent that was hard to understand. She actually was able to complete everything for us within 15 minutes. When we got off of the phone we were completely and utterly thankful that we had booked with Travelocity. They save the day for us! If you’re worried about booking with them, just read the pros and cons list. There are a few minor things that you will encounter by booking with them, but the peace of mind of knowing that you will get through and be dealt with should a situation arise is well worth the minor irritations. Five stars Travelocity! Well done!!