Corporateclothingservices
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Waiting 11 months for fleeces
After 11 months of waiting for 28 quarter zips, I have decided to take this public. After having my emails requesting confirmation of delivery responded to with ‘I can’t reply in the drop of a hat’, and the company stalling the process for nearly a year I have lost hope in ever seeing my 28 fleeces. I ordered the fleeces nearly a year ago (in January). Half of the staff who ordered fleeces have now left, and so, no longer need the fleeces. I have asked Jon numerous times to either confirm that our needed outstanding fleeces would be delivered or whether we could have a refund. He often ignores these emails and has even replied with ‘I don’t know how many times I need to repeat myself. I can only embroider the garments as they arrive.’, despite us waiting 11 months and having had no money refunded. Of course, he is also unable to provide proof of postage. My last colleague who was in contact with Jon got so fed up of asking for a confirmation of delivery/update on the fleeces that she asked for a full refund, which we have of course not received. Dear Jon, as you are unable to respond to my emails, I hope that instead this review finds you well. I am still expecting the needed fleeces as mentioned in my email. As I have also mentioned, if you cannot provide the fleeces by Christmas, we will require a full refund. As I have received no response to confirm a refund or shipment after 11 months I hope you can understand why I have had to take this public. Can you either ship the fleeces or respond to my emails so that we can work out a refund?