LifeStance Health
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Fraudulent or incompetent billing
I can’t tell if the billing team is incompetent or fraudulent. I could go on and on about the unproductive back and forth I’ve had with them, but to sum it up, they’re billing me over $1600 for visits that were 100% covered by my insurance. Some of these visits are ones that were already billed to my previous insurance and they still haven’t updated the bill to just have my copays. Some of them they’re claiming that my new (BCBS PPO) insurance won’t cover even though I have an EOB showing that my insurance covered them. They also won’t update my address no matter how many times I tell them to fix it. Horrible experience with the billing department. If you already have a provider don’t switch to LifeStance. They’ve gone downhill since changing from PCPASF