ACIS Educational Tours
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Panorama Italia
My trip to Italy in Italia Panorama was excellent with some glitches. These may seem small but they demonstrated an underlying lack of concern and a robotic adherence to protocol. 1. The initial flight was delayed nine hours. Wnen I called to inform ACIS, I was asked and reasked questions about what steps I had taken so far. I replied that I was sitting in the airport waiting (seriously?). 2. I asked ACIS to send out an email to my tour keeping them updated as to flight status. This seemed to be too much effort for the woman to handle as she transferred my call and made me wait. Finally they called back proud of the fact that they had sent out this email as opposed to my having to do it on my cell phone in micro-font. Third, a woman from the main office joined my group for dinner in Rome despite that I had said no a couple of times to this idea. I walked out of the dinner. This also showed me who was really in charge and it was not I, the main chaperone/teacher. If you took those items out of the equation, the tour was fantastic and our tour guide was non-pareil great.