Singapore Airlines
View company profile →
Booked Business class but it didn't exist on the first leg of our journey
I booked Business class for a return flight from Phuket to London via Singapore, a special treat for my wife and I returning from our honeymoon. At the time of booking, I was advised in writing by Singapore Airlines that the first leg of the journey would be with their low cost airline Scoot but that we would still have priority check in, wide seats with extra legroom, complimentary seat selection and a hot meal. In the event, there were none of these upgraded features available to us. It was just a bog standard economy class-only flight with no frills. When we asked to use the Business class lounge at Phuket before boarding the flight, they politely laughed in our faces when they saw our boarding cards for the Scoot flight and told us to go away. I do acknowledge that the second leg of the journey from Singapore to London was exactly as it should have been and that was great. However, having contacted Singapore Airlines to complain about the issues with the Scoot flight and having received no acknowledgement whatsoever, I felt it was time to give them a poor review on here. There is always a good selection of airlines to choose from for a holiday to the Far East. I won't be using Singapore Airlines again.