AU
auto car
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Very dishonest and deceitful
They charged me 75 euro for the missing car lighter, which was already missing at car pick-up; and they knew it. The girl from the rental company drove it to the pick-up point, she handed me the keys and took pictures of the car inside. At car drop-off there was a guy instead, who he said he would check with the girl the day after, but, as soon as I left the car rental parking lot, I got a message form my bank, saying they charged me 75 euro. The guy at drop-off didn't even care about checking with his colleague the day after; he lied to me, he probably had planned to steal my money in advance. Useless communication via email the following days. Very unprofessional, deceitful and dishonest.