Southwest Airlines
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SouthWest one bag policy
so I just got off the phone with a customer service rep at SW who is really only a human robot as they just read a script. So the changes Southwest is making are going to hurt them anyway--but to further distance customers--they have decided that if you hold a Southwest credit card with your spouse only ONE OF YOU CAN GET A FREE BAG. Even though you are both equally responsible for the bill--and you have to share the points---YOu CANNOT BOTH GET A FREE BAG. I have been with Southwest over 20 years--using the same credit card--and points and paying the bill---and do you want to know the best answer their script gives you? Get your own credit card in your own name---she never typed the conversation---didn't offer to send me to someone who might help--even offer a place to send a formal complaint--Southwest's new CEO DOES NOT CARE ABOUT CUSTOMERS--OR LOYALTY ONLY THE ALMIGHTY DOLLAR---so I guess that is the course the customers have to follow from this point on---