Economy Energy
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Avoid at all cost. Go for a provider with a good reputation instead.
Not very good at all. We had a very bad experience with them as an energy provider during our final year of university. Firstly, customer service is bad. We were good customers but when you call them it's as if they don't want to talk to you at all. Secondly, they cut off our power during the year for NO REASON. We paid all our bills very much on time, however one day they cut us off. When they finally picked up the phone they said "Oh it looks like we accidentally switched you to a pay & go account and you hadn't paid." Absolutely appalling. They switched it back but with not much of an apology, They then told us we had more money to pay at the end of the year despite us giving readings, but we paid that on time and that was all fine. Cut forward several months, we get a call from them demanding more money from us, around £300. We tell them that we don't but the woman on the phone is getting loud and is still persistent. After being on hold for a few minutes... "Oh, looks like somebody didn't put your last payment through. Don't worry about it we'll get that sorted for you". Unbelievable. I half expect them to call again demanding more money. The company is not professional at all. I wish we had gone with a better known energy provider with a better reputation. We went with Economy because it was advertised as being cheaper but in the end, with all the "extra charges" they added because of the times of year, it probably didn't save us any money and just made us stressed.