Mario P

Dec 19, 2023

Disgraceful and dishonest watch repairers

I took my watch that is precious to me because my children bought it for me to this watch repairers, I specifically found a Tissot service center to be sure it is well looked after. I took it to them because my button was not working, They had it two weeks and no word from them, I called the shop and they told me it would need to be sent to Tissot as they can not repair it because it is a solar watch, informing me Tissot would offer me a replacement for a third of the price if Tissot could not fix it, which I found a strange thing to say to me 2 weeks after they took my watch, instead of telling me on the day I took it to them. Tissot explained to me that was false and they would not offer me a new one for a third of the price. Tissot also told me the only people who can fix the solar watches is Tissot. I noticed the button miraculously was now working. I have a solar powered version and it should last for a month with no charge. A month later my watch stopped working. I sent it to Tissot and they informed me someone had opened the watch and broke it. Not only did the staff lie to me, they broke my watch and gave it back to me under false pretenses. This company is not to be trusted. Not only did they break my watch, they lied about not opening it, did not inform me they had broken it and then lied about what Tissot would do about it. I am very upset to say the least. I explained the whole situation to Tissot about what had happened, they were most apologetic and gave me a large discount to repair and service my watch. Do not make the mistake of trusting this watch repairers. This is the worst and most dishonest company I have ever had to deal with. You should be ashamed of yourselves. If you try to lie in the reply to my review, I will address any and all lies through another review.