EN
Energy Ombudsman
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Professional at all times
I was listened to and helped to submit my complaint. The ombudsman that dealt with my case was very patient and understanding of my situation. A very good service was provided and even submitting evidence online was easy once you got started. I am thankful that such a service exists and for the professionalism at all times of the representatives. Their calmness gave me confidence there would be a resolution at the end of the process.