CI
City Cruises
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River Ouse
Booked a cruise on the river Ouse in York as part of our week long holiday. Booked tickets online, tried to tick box for accessibility as we would have a folding mobility scooter but box would not accept me clicking on it. So checked the site and found that the boats were accessible by wheelchair users, Great I thought, only to receive an email saying that the boat could not accept us, by then we were already at Kings Staith waiting to board. We spoke to Julie the rep who told us that we would be able to go on the cruise and we enjoyed every minute of it. A lot of confusion caused because head office don't know how their cruses operate. Just as well staff onsite do.