YES RENTALS
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Avoid at all costs
Filled out all of their required info in their online form in advance for quick check in. Total lie & waste of time. Still took 20 mins. to get my car. Unacceptable. My subcompact had tiny tyres. Less than a km from their office, I barely nicked one of those idiotic hard to see concrete barriers that abut the bike lanes in NZ & it blew out the tyre & slightly bent the rim. They charged me $250 NZ for the issue, got a new car & clearly told them to e-mail the repair invoice ASAP so I could submit it to my US based credit card company for reimbursement as that is one of their benefits as a customer of that bank & card. Almost a month later I e-mailed them that I needed the invoice immediately as my credit card company has a 30 day limit to submit a claim after a rental car related event. The next day they e-mailed me saying the repair hadn't yet been done due to the "holidays". Total BS. No way they would just let a rental sit unused during the busy holiday season for just installing a new tyre w/a new rim-that takes 30 mins. I know, I have done it many times before. A full month later I finally got the invoice after it was already too late to submit the claim. In fact, it was e-mailed over two weeks AFTER the invoice was dated! Unacceptable. Additionally, according to a locally based friend I have in Auckland they may be violating NZ labor laws as YES is Chinese owned & every employee I saw when I picked up the car & then dropped it off were Chinese & the same was true when I rented from them in Christchurch.