Mobile Experts
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Mobile Phone Butchers
Stupidly visited Mobile Experts in Castle Hill to get a quick fix on my damaged iPhone 14 screen which was dropped when over seas. Following the aftermarket replacement, screen was very glitchy and battery life non existent. Due to the 6 month warranty, phone was taken back in for another screen replacement which resulted in the technician sheering the screw in bottom enclosure and scratching the life out of the housing whilst trying to remove it with a pair of tweezers. After a long argument with the technician, who may I add didn’t seem to get or even care what I was complaining about, the phone was again returned to have a full housing replacement which now rendered my remaining 18 months Apple warranty null and void. Following the housing replacement, which I was promised by the manager that no further issues would occur, the screen again had lots of glitches as well as the same battery life problems as previously experienced. The phone was yet again returned and another screen fitted with the same issues as the last. Finally I gave up dealing with Mobile Experts incompetent staff and done what I should have done in the first place, went back to Apple. Shortly after my OEM screen replacement from Apple, the phone started to experience major hardware failure, which had all of the internals and battery not been removed, I would have got a like for like replacement handset under my Australian Consumer warranty. When I returned back to Mobile Experts expressing my disappointment that my phone was now on the brink of a major failure, most likely caused by their shoddy repair, they palmed me off and said there was nothing they could do as the phone had previously been repaired by a third party! Really… Moral of the story is, please don’t waste any time or money with these numpties, you’ll most likely end up very disappointed! Luckily for Mobile Experts, I don’t have the option to give “0” stars, otherwise I would!!