Dorset Vehicle Rentals
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I rarely leave reviews but
I rarely leave reviews but I was so disappointed and inconvenienced by these guys that I feel I have to. After my car broke down had to go into the garage for urgent work I was in desperate need of a hire car to enable me to work whilst I sourced a new one. I'd used enterprise for a week who were great and after 2 days off needed to hire again as I'd not yet found a new car. Unfortunately Dorchester enterprise did not have one available today do I called the yeovil branch who were doing there best to find me one. In the meantime my girlfriend had called Dorset vehicle rentals and the lady on the phi e assured me they could rent me a car this afternoon after taking my details. Fabulous I thought so co tacked yeovil enterprise and apologised as I had found an alternative. The lady go me the price and took my name address and various other details. Advised me what documents to bring and all was sorted. Or so I thought 😟. On arriving in dorchester I was Informed by the girl on the counter they wouldn't/couldn't rent to me as I had points on my licence from 4 years ago. I was a little perturbed as I'd not been made aware that this would prevent me hiring and it certainly never has before. So trying to make the best of the situation I asked in that case can my girlfriend hire it instead. They asked hiw long she had had a licence to which I told then about 7 or 8 years. Yes they said and then moments later told us no as she had a disqualification 8 years ago. Now I have no problem with policies and procedures etc. But perhaps this companies extremely rigid rules regarding points and spent driving convictions meaning they won't rent to you could be informed prior to being g assured they would prior to travelling over an hour and wasting our time. Especially when we cancelled another booking with what now I realise is a more professional and quite frankly decent company. Because now I can't work and Dorset rentals have cost me hundreds of pounds in lost income. I advise anyone to go elsewhere if they can.