Hum Nutrition
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Unhelpful and Sneaky
I had a VIP membership for over a year and I was enjoying using their products. But due to life changes, I needed to cancel my subscription altogether. I contacted them, they canceled my subscription and I moved on with life. Last week I was randomly charged over $30 for a supplement I did not order. When I contacted customer service, they admitted that they activated my subscription again "on accident" but refused to give me a refund until I returned the products that they sent me. This is absolutely ridiculous. If it's your fault that I got charged for something I wasn't signed up for, then the refund should be on its way immediately. They also make you pay for returns but after complaining they gave me a return label for free. How kind.