pbm Property Management
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I am writing to express my profound…
I am writing to express my profound dissatisfaction with the quality of service provided by PBM. Our building has been without essential heating and hot water for three consecutive days during the winter season. This situation is particularly distressing given the presence of young children and elderly residents in our building, who are especially vulnerable under these conditions. Furthermore, it has come to my attention that there has been a noticeable absence of preventive maintenance measures, which could have potentially averted this issue. This neglect in regular upkeep is alarming and raises concerns about the overall safety and wellbeing of all residents. Additionally, I would like to highlight the lapse in cleaning services for three months, despite a significant 40% increase in service charges. This decline in service, coupled with increased costs, is both unreasonable and unacceptable. I urge PBM to take immediate action to address these issues. While I acknowledge the apologies sent via email, what is truly required is a tangible improvement in service quality and a commitment to regular preventive maintenance to prevent such occurrences in the future.