Carolina Cabin Rentals
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Horrible experience with this company
Horrible experience with this company. We booked a cabin house on Airbnb and paid our deposit. 2 weeks after paying and booking I received a call from a woman from this company. She started our conversation by asking me many questions and interrogating me and trying to figure out what rules we would be breaking once we got there. After finding out that we would not be breaking any rules, she revealed the real reason that she was calling. The company had double booked the cabin we had rented. It was clear then that the woman was trying to find a reason to make us cancel our reservation so we Would not get a full refund and they would still make money off of our group. This was clear when she insinuated we would be breaking rules when we got there So we would cancel. After telling us they had double booked, she still attempted to make money off of us by telling us that we needed to go in and cancel the cabin. She told us this knowing that if we cancelled for their mistake, they would still be able to make money. When realizing that we were not stupid and Would not cancel it ourselves, she told us she would figure something out and call us back. An hour later we received a cancellation email and no further communication from this company. It is incredibly unprofessional to run a business this way and to not take accountability for the mistakes you make. It is also very unprofessional to list the house on two websites and not take the house off of the other website when it was booked and paid for. This company will never be getting my money again and I hope in the future they are able to run their business in a more professional manner.