delivery.com
View company profile →
Be Wary of Delivery.com
I never heard of Delivery.com. Yet, they ended up somehow involved in my pickup order to Fazoli's. The email sent to me by Delivery.com showed a "Total Due" of $34.69, showing charges for $12.49 (food item); $11.86 (food item); Required Tip $ 0; Service Charge $0; Tax $1.55; Tip $2.43 (I left). The total due for the line items = $28.33, NOT $34.69. Fazoli's could not "see" any of this. A call to Delivery.com produced a difficult-to-understand "agent" who told me that there was also a service charge of $1.49 and a "required tip" of $4.87. Note that the email credit card charge itemization says $0 for that line item and there is no mention of a "service charge" line item. The agent said there was no way to refund the items charged but not shown and had NO IDEA where the $4.87 went. A very frustrating call. Is it legal to charge for items not shown in the itemization? I eventually got him to refund the duplicate tip amount of $2.43 but, if that can be refunded to the credit card, why can't the "required tip" amount? Be very aware of using Delivery.com. I have no idea how I ended up with them involved. Not worth the 1 star I had to provide.