TUI Cruises
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If I could rate minus 1 I definitely…
We have always booked with TUI and never had an issue always a great experience, however If I could rate minus 1 I definitely would .We booked with TUI for the marella explorer xmas cruise. I can’t list all the complaints on here but as to say we complained in the January as soon as we returned, and are still waiting for a satisfactory reply regarding these issues Mouldy food Staff being the evening entertainment Cleanliness dirty toilets and bathrooms Rodents on board which we alerted members of reception staff but nothing apparently had be noted or seen by staff members! Wi-Fi not included Not enough sun beds Meals uncooked and cold . The only thing that was satisfactory was the hand sanitiser on board. Please save your money and book with another cruise line as I honestly believe you won’t get a great experience on this ship.