SoftwareG Pty Ltd
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Untrustworthy organisation
On 17 October 2024 I purchased copy of Microsoft Office 2024 Pro Plus product key License LTSC but installation failed. Softwareg’s Philippines-based (?) Technician, Shawn Verna, attempted to install via remote access but after trying 3 hours was also unable to install. Attempt by Shawn to install from different product application also failed. Eventually he conceded there was an issue with their install set-up but was unable to confirm reason therefor. Applied for refund but despite many attempts including Shawn's own statement that he requested same to their "Admin" section, Softwareg has failed to comply with their own refund policy to refund the A$49.99 cost of purchase. ….Shame Softwareg.... Earlier purchases for other products through Softwareg were exemplary in price, installation and performance.