Future Fit Training
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Good course, questionable practical session arrangements
I am enrolled on a Level 4 Elite Personal Trainer course. My experiences so far have been pretty good, though I have concerns about the terms and conditions of the practical workshops. The issues are mostly with costs and arrangements. Future Fit states that it has the right to charge students £50 if they need to defer a practical workshop/assessment date within 8 weeks. I find this entirely unfair given that reasons for cancellation can be out of the student's control. Public transport, emergencies, ill health etc, are entirely plausible reasons. Furthermore, a student such as myself is already paying Future Fit upwards of £5,500 for a virtually online service - can they really justify charging £50 for a one-off cancellation? Why not provide the student with a grace cancellation and charge for any more thereafter? What makes this all the more laughable is that Future Fit themselves offer no reimbursement when 'they' cancel a practical session. In my case, I had booked train tickets for my session, only to be told two hours before that it was cancelled. Terms and conditions state they do not reimburse and encourage students to only use service with refund policies. A bit difficult when you're already on the train, and cancellations for travel/hotel arrangements can be at least 10% added value. In addition, the pop-up locations are not used for all types of workshop. Unless I'm willing to defer for two months and travel a little closer, I have to travel half way across the country for a one-day workshop. Booked in, this has cost me £300 for the train and hotel. Future Fit needs to rethink their terms and conditions and how they plan practical sessions with potential customers. I'm now two months behind on my course and more than £300 out of pocket with more arrangements to make across the country.