Synergy Internet LLC
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No customer service, no service!
No customer service, they prefer not to “talk” to you at all; email is preferred. Not enough staff to cover nights, weekends, holidays and training days occur on Fridays and Monday’s, or at least that is their excuse for not responding/restoring service. They changed 3rd party carriers and did not advise or share info. You just came to a grinding hault for 3 months. But they will give you a 2 month credit if you hound them. Oh and rates went up since they are so incompetent. Do not risk your sanity by trying them, there are others out there who are staffed and can offer same service. They have no issues charging for service that you don’t get or can’t access. Although they talk a good game. Buyer beware, run don’t walk. You might get lucky as some have stated, they have great service, but it doesn’t last long and then you are without communication to even reach out to Synergy to get it fixed, because as everyone states they do not communicate by phone and are extremely hard to get a response from.