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B&B Basel / Switzerland
Message : Good morning sir, madam, I wish to complain in the strongest terms about B&B hotel Basel.We stayed in room 1107. We were very dissapointed in our stay at B&B Basel. The tv didn’t work and the receptionist mentioned that the remote control was broken. We received a other remote control. The remote control didn’t work either. Secondly, the temperature in the room was very warm and the climate control was out of service. In the third place the breakfast in the morning was below standard for 17 CHF per person. We had breakfast at 8:00 in the morning and there was no cheese, no boiled eggs, no fresh bread and also other people were complaining there were little to none fresh options for breakfast. The employee mentioned that they get new supplies in a few days. I think for this amount of money it is unacceptable We had already paid for the room in advance during the booking. We would like to request a refund for our stay and the breakfast costs as this was well below standards. We look forward to your reply. Kind regards, Reaction: Dear: Thank you for your review. We apologise that you did not have a nice stay with us. - The fact that the TV or the remote control did not work could have been remedied by changing the batteries if you had informed us the second time the remote control did not work. - Our air conditioners work in all rooms but are not the air conditioners you may be familiar with from other countries. - We always serve a full breakfast. We had two or three different types of bread rolls and fresh toast and fresh scrambled eggs. Cheese was missing. However, we would have received a delivery on Monday which did not arrive and we apologise for this. Unfortunately we cannot offer a refund. We hope that you will have a different and enjoyable experience on your next visit. Kind regards Emirhan Kaymak