Just Travel Cover
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85 year old taken advantage of by this company!
My 85 year old father purchased a 6 month travel cover from Just travel, he declined coverage for pre-existing conditions. About 3 months into his trip to visit me in the USA he noticed a lump on his upper arm, he went to the doctor and was diagnosed with a melanoma and advised to have immediate removal. We called just Just travel ( mayday assistance ) and they wrongly denied him cover saying it was a "pre-existing condition" , and refused to help, it wasn't he had never had melanoma! We were left to either pay to undergo surgery in the USA or cut our holiday short and return to the UK for treatment. We returned home a few days later at our own expense, my father had surgery to remove the melanoma (cancer) then a few months later just travel reversed their decision and said that my father did have a legitimate claim ,but they are refusing to cover any of our expenses, because they say we didn't get their approval among other things ! We have been fighting with them for months and they still refuse to recompense for our expenses! Even though my father paid nearly £900 for his insurance ! We have had a terrible experience with this company and we have now had to hire a solicitor to try and recover our costs! What good is insurance if they treat an elderly pensioner like this ! We feel there was negligence in their misdiagnosis and then out right fraud by not covering our legitimate claim.