Mitsis Hotels
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False promises
This review is on behalf of N Kilner as they don't have an account and I was with them on holiday when the promises where made. Went last August to the Grand hotel with my son who had been telling me to experience this hotel chain for years. The hotel experience has been great but upon check-in to the Grand hotel now up for renovations, we were asked if we wanted to join the storytellers scheme we said yes and thought no more of it until we went to the Rodos Maris in May and upon check in was told we did not have any points on our account from our stay in the Grand? We have questioned this with the storytellers but the long and short of it is we are told tuff luck your not getting the points even though we were told at check-in at the grand and check out. But this never happened. All the storytellers team are saying the account was not created at the time you stayed at the Grand therefore the points cannot be added. But as explained this was due to being either been miss informed by the Mitsis Grand staff or them not doing what they should have. My son got the points no issue?? To add insult to injury I have also booked again to go to the Mitsis blue domes in September 2025 now wondering why I have shown loyalty when it's clear they are not bothered once you have left and what you were promised at the time. I though a hotel chain that boasts family values and a personal touch would have tried to resolve such a trivial thing it's not like I did not stay and even booked direct .