RSD Travel
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RSD TO REIMBURSE WITHIN 28 DAYS-THAT'S GOOD.
I read with interest RSD's reply (19hours ago-Thursday 30.4.20 16.00 hours) to the recent complaint of No contact-no service. We too were due to go on holiday to Croatia on Sunday 26 April last but had it cancelled by RSD. We have travelled with RSD on a number of occasions now and have quite enjoyed them. Although I'm sure many people, like myself are sympathetic to RSD's problems due to the virus. What has let the company down quite badly is the complete lack of communication with its customers. I have received one letter confirming the cancellation, that's all. When I have managed to speak to staff on the telephone they have been most unhelpful and bordering on being rude. The message on the RSD website is old news now and very much needs updating. It is good that in the reply that I mention above RSD state their intention is to reimburse customers within 28 days. I will hold them to that!