TH
Thomas Cook Airlines
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Great customer Service
My mum was booked to go on a holiday to Las Vegas for her 70th birthday. Unfortunately she became ill and was unexpectedly admitted to hospital and has undergone major surgery. As per normal all airlines ticket are non refundable and her partner was expecting to lose all of the money for the flights. I called customer services and once I explained the circumstances, they offered a FULL refund and wished my mum the very best recovery. I couldn't hold the staff in higher regards after taking this worry away from my mum. Thank you so much. We will certainly be booking via Thomas cook for her trip when she is well enough to travel.