Wheels Motorcycles
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A warm welcome back to the biking community
I had an excellent experience in the Peterborough shop yesterday, and especially with Nick, in clothing. She was an absolute star! I called a few days ago to check there was a helmet in stock in the right size and model, and she ordered one in for me before I made the trip over. She had the helmet ready when I got there - which was perfect, so I bought it - and was really helpful in explaining all the changes in clothing tech since I last bought bike gear. She was super-knowledgable about products, specs, fitting and safety and about what she had in stock and what she could order, and gave me excellent advice on fit. Her customer handling skills were excellent - I watched her with another customer and she was just as attentive and helpful to him as she was to me, and utilised her other member of staff really well to cover all the tasks as the shop got busier. I didn't catch the name of the other member of staff but she was very willing to help and worked hard to try and find clothing that would fit and suit my needs. I've never been to Wheels before, but it will definitely be my no 1 destination in future - the store was spotlessly clean and really well-presented. There was a good range of stock. All members of staff I passed, including in the bike sales dept, greeted me warmly, and I felt really at home. Please pass on my compliments to all members of staff in your store, and especially to Nick, who welcomed me back to the biking community, gave me great confidence and confirmed that it is the right decision to shop in person rather than buying online. Well done guys - it was a great buying experience. Many thanks