Shona

Sep 4, 2026

I emailed to ask about how much notice…

I emailed to ask about how much notice we need to give as moving house. Advised 30 days then asked when i wanted to cancel, i said from today which they took as cut me off instead of today being the day of the 30 days notice. Now they are saying we need to sign a new contract to get service back for 30 days notice??? No luck with customer service or support email, no response to asking for complaint to be furthered with CEO. What was a simple miscommunication as it was not properly explained will turn into a drama as I'm not going away. The CEO also needs to know that no attempt was made by his staff at sales retention, they obviously require more training. EDIT TO REPLY: You only offered reconnection through a new contract AFTER you had already cut us off. No attempt was made previously to this. Again a simple miscommunication which could have been easily rectified to satisfy a customer. Your emails were the shortest responses I’ve ever had from a service provider. Going off your reviews it’s obvious your customer service department is lacking customer service skills and experience to ensure your ratings are higher.