Selling empty cosmetic containers!
Today I went to Ulta in the Waterfront. I bought 6 things, one of which was an espresso colored rely liner by Too Faced Cosmetics. I was supposed to get a free gift with purchase, but they were out. So I was in line a long time as they searched for one, then paid and left without the gift. I left the store with my husband, and looked in my bag while walking to a diner party across the street at Yokoso. I needed to use the eyeliner, so I opened the box, and it was completely empty! Someone stole the eyeliner out of the box. My husband continued to our diner party. Of course I turned around and went back to the store. I approached the first employee I saw and told her. She was shocked and wasn’t sure what to do, so she asked. The Manager said this happened to someone else earlier today! They unfortunately were out of the color I needed, and I got a new color. They searched the store and back room which took quite a while. The line was super long. The Manager legit expected me to wait in line again, to exchange an empty box they sold me for a new one instead of taking care of it right then. She said, it will go fast. I explained I was heading to a diner party people are waiting one me, and I already waited in line, and paid, you sold me an empty box and apparently this already happened to someone else today. She said, “I don’t want to upset the customers in line by taking you first.”. Seriously? YOU sold me an empty box! I guess only some customer’s getting upset matter? Only the ones who are in line, not the ones you don’t have the free items promised to, or that you sold empty boxes of make up to? They ended up ringing me up at the end, and seriously tried to sell me a credit card I was pre-approved for. Why would I get that card after this experience? Suggestion to Ulta, maybe check boxes while ringing people up if this is a known issue. Also, if you’re out of the free gifts, give another one (they didn’t). Also, if you mess something like this up, try to make it right without being rude. Why make your customer wait this long, and stand in line again? I think some customer service classes would be good for your team at this store.