easyJet
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Charged £48 for 1 cm: I Won’t Be Flying easyJet Again
London Gatwick – January 2025 (Flight to Spain) I recently flew with easyJet and, based on this experience, I will no longer be booking flights with them—and neither will the people I regularly travel with. EasyJet, that’s multiple future bookings you have now lost. Just before boarding at Gatwick, my small suitcase was found to be roughly 1 cm too tall, despite all other dimensions being within limits. I was charged £48 to upgrade my bag. The case is ~18 years old and has flown with easyJet and other airlines many times without any issue and it fits perfectly under the seat, where I have placed it on previous flights. On my return flight, the suitcase wasn’t checked at all—highlighting how inconsistent and arbitrary these checks can be. With so many similar negative reviews on TravelAdvisor for example, it’s clear this kind of treatment is their standard practice. It’s disappointing to see an airline handle their customers this way, especially having flown with them before and being due to travel soon to one of their destinations—but we will now be choosing another carrier. Plenty of choice there. I hope this review helps other passengers: EasyJet’s bag checks are extremely strict, inconsistent, and leave no margin whatsoever. Measure everything very carefully or go with a different airline.