Silversea Cruises
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SilverSea "Door-to-Door" is severely flawed
On February 15, 2024, my wife and I booked a 32 day door-to-door cruise ( 11/18/24 - 12/20/24 / Cairns, Australia to Auckland, NZ) on the Silver Nova. For the next 11+ weeks our dealings with SiverSea’s transportation department were very difficult to the point of exhaustion. Having been presented with one abysmal flight itinerary after another, we canceled the trip a couple days ago. One would think that when offering a “door-to-door“ travel experience, they would be prepared to define that experience before the reservation is made. Their claim that a client must book a reservation before they can advise on the specifics of air travel is eerily similar to a “pay-to-play” scheme that one would not expect from a “high-end” operation. The $250/person “administrative fee” they charged us when we canceled was just sad. We have spoken with others who had similar experiences with SilverSea. If you care to hear more of the specifics, please feel free to contact me. Sincerely, Patrick McBride Scottsdale, AZ