Five Star Properties and Bliss Beach Rentals
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Great house would not rent again
We chose to stay in this house because it had a heated pool and hot tub with our family while I recovered from surgery and was not able to leave the premise. The plan was I could watch my daughters swim and still be with them while convalescing. As it turns out the pool heater was broken. We made multiple calls, placed email inquiries and were not told until our trip was almost complete that “a part for the pool heater was broken and had been ordered but would not be in until after our stay was over” only to find out a new gas pool heater was actually installed the day we checked out. The pool heater was broken not a part of it. It was very disheartening to have spent so much money on a rental property only to have it not working properly. I feel the equipment should be checked before and between renters to ensure advertising is true as stated I have not had this problem when renting with other companies and for this reason would choose to not rent with fivestar again and would advise against it! This was a lovely home but I would not trust before arriving that the air conditioning or some other piece of vital equipment would be broken and they would not tell me.