BeSmart Utilities
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Long live RAC
What a joke, been driving for many years and used many recovery company’s, never had I had such a bad experience. Bit of advice, don’t cut corners with company’s on price. Value for money isn’t always about the cost. Do your research before purchasing. Big shout out to RAC ;-) Today at 7.30am I rang this company to arrange a recovery for my wife, I was at work and she’s not confident changing a wheel. Her car had a puncture which may of been caused by a pot hole, let me make clear, her car had both a spare wheel and the tyre Weald spray, If they had these missing the terms states it would be excluded. Any way confident this could be fixed or recovered I called them a lady on the phone answered after 15 or so minutes, she explained as my car has now turned older than 10 years I would need to pay an additional excess of £45.00 which I did. She asked what the brake down was so I explained, they checked information then said they could be up to a hour. At this time I wasn’t to happy but it is what it is, however it soon went from a hour to a hour and half, I called to get escalated, they informed me shouldn’t be much longer. However another hour passed and still nothing then my phone rang, it was this company explaining they wouldn’t be able to come out as their was a chance the puncture was caused by a small hole in the road. Tbh I feel this was a knee jerk response as they had no one in the area. I asked for my excess back and expressed how I felt. I then read back through my terms and feel they was in the wrong. It was a puncture and the car had the correct items to fix as per terms….. However luckily this lovely RAC man stopped as saw her stranded in the rain, spent 5 mins to fix the puncture with temp tyre Weald and showed us a nail in the tyre. Any it cost nothing!!!! Well no guessing who I’ll be choosing next time.