SANZA.co.uk
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Sanza have been selling heat damaged…
Sanza have been selling heat damaged chocolate for at least 6 months. Sanza blamed the chocolate maker repeatedly for the problems with the taste. I told Whittakers the chocolate maker, they confirmed what I received is almost certainly heat damaged and set about investigating, they airmailed me several bars of chocolate which arrived in days and was perfect- to prove they hadn't changed anything in the recipe and they pulled quality control samples off the line and confirmed the original chocolate was good when it left their factory. Whittakers are a fantastic company. I told Sanza about it, they did nothing, never recognised this or addressed it and have in fact since- repeated their mantra that there must be something wrong with the chocolate itself. They didn't answer emails for weeks and replied to that saying they "didn't receive the email". Unless you already know the taste of the chocolate you order, you won't know what it's supposed to taste like and won't know if it's been heat damaged because they won't be honest with you. The Ghana Dark I bought is exceptional, but heat damaged- you might as well bin it and at £7 a bar- that's not acceptable. I'd spent £100s with Sanza but after this repeated dishonesty, lack of quality control and failure to address the problem- I do not recommend this company. UPDATE 20/7/20: in response to the reply from Sanza which came 19 months after I wrote the original review- let me state quite clearly that I received heat damaged chocolate from Sanza several times and they did blame that on the manufacturer in our correspondence. I now order direct from New Zealand and that chocolate has so far not been heat damaged. It is relatively easy for heat damage to happen, chocolate starts to change around 27˚C. I eat this chocolate every day, several bars per week, I know what it tastes like, I know when it's heat damaged. If they can't taste when it's heat damaged, they shouldn't be selling it. I did not refuse to try a new batch- it was the same batch with the exact same date code, I've got photographs to prove that fact. It is true Sanza correspondence has been courteous. I have not been rude and aggressive, I have however been angry and frustrated when they take a very long time to reply to emails and sell heat damaged goods. If there had never been a problem with the chocolate I'd still be ordering from them now. I stand by what I said.