Towergate Insurance
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Terrible experience, stressful and inefficient
This is by far has one of the worst customer service centres for actually doing their job, calling you back when they assure you they will & after 15 years with them, and having lousy service for the past 5 of those years, I'm done. They ask me the same question every year about a claim over seven years ago (through their own nominated repairer and with valid certification provided by said repairer) and every year I resend a copy of the certificate, even though they already have it. They did the same thing this year...and after I pointed out I will write to their CEO as I have a paper trail over the past years, showing all my emails to them, and every year, in each email, I am repeating my complaint, both about their lack of contact and follow-up, because of their appalling service, she then put me on hold for another 10 mins and said their underwriters have now found it! Nearly a week later and nothing. So I have found insurance elsewhere, for almost half the cost, for exactly the same cover...AND with customer service that was perfect. I rang Towergate as a courtesy, to let them know and all she could was apologise. If I could give this company zero stars, I would.