Xplosive Events
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Terrible company
Terrible company, I wish I had looked at these reviews before being sucked into their advertising. Here is a copy of my email sent to summarise my experience. Hello there, I am writing to express my complete dissatisfaction with the event we attended at Ardingley, on 10th August. The event was advertised as a family-friendly occasion, yet our experience was anything but enjoyable. First and foremost, I was threatened rather aggressively by a very unpleasant guest while waiting in line for the restroom. Another guest was also threatened when they politely pointed out that there was a queue. Being subjected to such aggression in what was supposed to be a safe, family-oriented environment was alarming and deeply unsettling. This incident ruined any chance of us relaxing or enjoying the remainder of our day. Additionally, the lack of a proper queuing system across the fairground was a major issue. We repeatedly tried to take our son on the “mini monster truck” ride, only to encounter people pushing in ahead of us. With no staff managing the lines, our son was left disappointed and upset after patiently waiting, only to miss out on the ride due to the lack of organization. Moreover, the overall atmosphere of the event was far from family-friendly. We observed men walking around shirtless, smoking, and clearly intoxicated. This created an environment that was inappropriate and uncomfortable, especially for families with young children. Finally, the excessive queues for activities and refreshments were extremely frustrating. The line for ice cream alone was about 100 meters long, and similarly, the bounce park and monster truck ride had unreasonably long queues. We didn’t think it was fair to endure these queues with our toddler, meaning we didn’t get to participate in activities we had planned to do with him, leading to an overall disappointing experience. I am extremely disappointed with how poorly this event was managed and the unsafe, unpleasant environment it fostered. This was not the family-friendly experience we were led to believe we would enjoy. I strongly urge you to consider these issues seriously and take immediate steps to improve future events. I would appreciate a prompt response addressing my concerns and outlining the actions you will take to prevent such issues in the future. Thank you for your attention to this matter. Laura