MR S STRATFORD

MR S STRATFORD

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1 out of 5 stars
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Reviews by MR S STRATFORD

AF

Affinity Water

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1 out of 5 stars

Rip Off Water and no customer service!!!!

I have read all the Affinity company bull and it still leaves me with the same question you have tried so hard not to answer and justify. If you have spent years under-funding your own infrastructure and paying out dividends and bonuses to your shareholders and managers then it is not my problem that you do not have sufficient funds, is it? I have already been paying you yearly to invest this money back into a decent water supply and obviously you have not been doing this. Now that I am a pensioner and receive a 4.1% increase on my pension you suddenly come up with a 29/30 % increase on my rates and tell me it is to fund all the schemes you claimed all my other payments over the years have been for. For people like yourself that are earning a living wage, when inflation gets to high you push your employers to give you above inflation pay rises and if you do not get it you take industrial action to force this issue - then the water companies pass those costs onto the customer again i.e me!!. So what can the pensioner do, nothing other than cut back on heating and food to save money, what a great way to treat the elderly and you will get there one day and realise that a £40 pm pension increase is going no where when over half of it is taken by poorly run entities like yours. Now add to this the issues that are not of your making, heating - electricity - food - petrol - insurance increases etc all of which have gone up by more than 4.1 % each and I can insure you that my £40 increase is now going to be in excess of £60 pm worse off. So please do not treat me like an idiot and tell me how Affinity justify a 29/30 % hike for doing nothing new or anything more for me, where are the water meters you offered us 18 mths ago free of charge and have never been fitted???? Steve Stratford. 21/03/2025 As a company you told customers on a mailshot that money could be saved if you had a water meter fitted and you also said that you would be installing these meters in our road and that we did not have to be at home as all work takes place outside the premises. You never did that and apparently any you did fit in other roads have not all been turned on even when requested, so I can not save money as you will not do your part but you will charge me 29/30 % increase to shore up a woefully inadequately run company. 21/03/2025 I have just phoned Affinity Water and although I live in the UK they have decided that the best person for me to talk to is a call centre in South Africa so they can answer my query on my bill and a water meter. What a joke, because as soon as you ask a question that is not on their prepared script they are lost.