Rebel Internet
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Excellent service and customer support
I'm really impressed with Rebel Internet's customer service. Kevin and the support team were always available to call back and discuss any issues I had throughout the process. I'll be honest - we had some initial challenges with scheduling and rescheduling appointments, and there were complications with my fibre installation due to scaffolding at my property and landlord approvals needed. At times it felt like it might never happen! But what really stood out was the clear communication from the support team every step of the way. Kevin kept me informed about what was happening with Openreach and helped coordinate with my landlord's requirements. When we finally got everything sorted and the installation was successful, I was relieved to have such dedicated support throughout the process. I honestly thought a fibre installation would never work at my property given all the complications, but Kevin made it happen. The persistence and professional approach from the Rebel team really made the difference. Yes, it's more expensive than the competition, but if you're like me and rely on a good service and need support, it's well worth it. Great customer service, responsive support, and they deliver on their promises. Highly recommended for anyone looking to escape Big Broadband!