Vikings Brand
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Viking... Big mistake!…
My Viking Kitchen was the biggest mistake of my life!!! Waited 30 years for my dream kitchen and have regretted the product almost from the start. I ordered a dishwasher, 48"wide refrigerator, 48" wide Range, vent hood and stainless backsplash with fold down racks, double wall oven, and they have all been problematic. The diswasher arrived without some parts and took 6 months to get them so it could be installed, then, if you want to actually use it you find the racks are not made for the weight of dishes, (not pots and pans) and they will be happy to sell you some wider retro rollers so the rack will stay on the track, really? The backsplash behind the stovetop was scratched upon arrival, Viking said they would have someone come look and fix, that was 16 years ago, after several attempts, I gave up, which is what I believe they hoped I would do. What I also didn't know about the backspash wat that the racks were attached and you cannot remove them to clean!! Who does that? The rangetop functions mostly fine but there are so many gaps, again difficult to impossible to clean, very poor design. The oven, again, the knobs cannot be removed and therefore you cannot clean the gap underneath them, really? The markings for temperature control are nearly worn off after 16 years. I have a double oven and the bottom oven takes nearly an hour to come to temperature while the top oven heats up in about 10 minutes, when I asked Viking they indicated the ovens were each made for different purposes, WHAT? The refrigerator completely died 6 months after the warranty ran out! They basically said "too bad, so sad" I went on a campaign writing letters to everyone, including consumer reports, consumer affairs everyone I could think of, and , after nearly 2 years using it as a storage pantry, they finally made an offer, to sell me a new fridge for half price. The bottom line is, don't waste your money unless you just want a show kitchen and have zero interest in actually using the products. Terrible product, terrible service! If I could afford to I'd hire a helicopter, load all these "products" on board and fly to the headquarters and drop them from above into the middle of their plant!!!!!!