Jeeves Florida Rentals
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DO NOT BOOK WITH JEEVES
We spent considerable time picking the best villa for our holiday and thought we had somewhere perfect... However, 12 hours before we were due to leave for the airport we were informed that the villa had sustained storm damage and our reservation was cancelled. Due to the time difference it was not possible to contact the Jeeves office to arrange other accomodation. It was very last minute before flying that we got confirmation of another suitable property. On arrival the villa was initially lovely until issues started to arise. Firstly there was no batteries in any of the TV remotes; the pool lights didn't work and with two toddler age children this was potentially dangerous; no pool heat for the first few days despite it being paid for; when the pool heat was sorted it was then too hot to even go near and was again unsafe for our children and took a further 2 days to sort and then was only topped up with cold water; we found a cockroach in the coffee machine; the washing machine wasn't washing clothes, to name a few problems. On our last day we paid $158 for a late check out and have been charged twice for this with no explanation and no sign of a refund. Absolutely abysmal customer service. The expense for phone calls to their office has amounted to a small fortune and we're no further forward. After holidaying in Florida for over 20 years we have never had to deal with anything like this and will not book with Jeeves again and would not recommend anyone to book with them.