Coffee Friend
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Very disappointed
I ordered a parcel on the 16th of January but never received a confirmation. At the end of the week, I got a message saying the parcel would arrive by the end of the following week. On Thursday, the 30th of January, I wrote to confirm that I expected my parcel on Friday, the 31st, as all the deadlines had already been missed. The delivery was supposed to take 12 working days, but on the 12th day, I only received confirmation that my parcel had been processed. Then, on Friday the 31 of January, I was told that “my coffee machine will be dispatched today”. But I didn't order a coffee machine ! So they had no idea I ordered it. — The 12 working days should have included delivery. Furthermore, they claim that 90% of the time, delivery takes only 8 days—unfortunately, I ended up in the unlucky 10%. The next day (Saturday), the post office didn’t deliver my parcel, even though it was marked as “express delivery.” By member of your team. Instead, I was told I could only receive it on Tuesday, the 4th. This was completely unacceptable, as it missed all deadlines, and, worst of all, it was supposed to be a birthday present—which unfortunately arrived too late. I’m very disappointed. The product itself is great, but I made the mistake of not ordering from the official Loveramics website (as it was out of stock at the time).