T Mobile
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Don't believe the Salesperson. Believe the Invoice
Today, May 17th, I received a call from TMobile. The person I spoke was polite and listen to my concerns. She told me that I would get a credit to the cost of the iwatch. She explained the sale the person at the store gave me. I told her the salesperson did not tell me that is what I was getting; however, TMobile is making good on the salesperson's sale of the iwatch. I now will have just 6 more payments on the watch. I'll see how it goes in the next month's bill. I appreciate they are honoring the sale made at the store. If this works out I will change star rating. In January 2023, I needed to a new phone because my old phone was dying. I got an iphone. Not a problem with the phone. While I was there the salesperson showed me the iwatch and said it was on sale for $99. I said okay I would take the phone. Didn't like that I had to get an additional phone line since I'm not tied to a phone. I have to keep the line for about 16 months. When the salesperson generated the iwatch invoice I noticed the price was $299. I told him I did not want the watch if it was that amount. He assured me the price would adjust after processing the sale. A few days later, I went in and paid $99 thinking I was paying off the iwatch. Surprise when I got my first bill and there is no price adjustment for the watch. I go back to the store. The original person that helped me that day was not in the store; however, the person helping me on my return was in the store when I originally got the watch. I explained what happened. He said he would give me a $100 credit and then submit a request for another $100 for gift card that I could use toward the watch. The credit was credited to my monthly bill not the iwatch, so I still owe $200 on the iwatch. The salesperson behaved as if he was doing me a favor. The gift card was denied because it was not on sale at the time. I wrote to Tmobile because they denied the gift card of $100. Never heard back from them. I am a long time customer. The iwatch went on sale 3 days later. If the salesperson had been honest I would have returned later to get the iphone and iwatch and allow him to get the sale. My advice don't believe it when they tell you the billing will be updated and corrected when it processes. Walk away.