JA
Japan Crate
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Mind boggling ineptitude
Ordered crates on the 1st of April and 1st of May. Neither has shipped, neither has been allocated a tracking ID despite the "shipped within a week" claims. Only response I got from CS was the generic "Item is preparing for shipping you'll get a tracking no. in a few days" which was nearly a month ago. Since then CS has failed to respond to follow up requests regarding the package status, it's truly shocking that they have so little regard for their customers that they hide behind scripted responses and stall tactics instead of actually addressing concerns. The companies quick enough to bombard you with emails about their latest crates and offers but apparently can't manage their core responsibilities.